Nokia IMS – “user account locked” error message

Problem

When initiating a synchronisation the process fails with the error message “user account locked, please try again later”

Cause

Intellisync can place a lock on a user account if the synchronisation process fails to complete for whatever reason. This may be due to a period of network congestion or due to several applications attempting to access the user mailbox simultaneously.

Resolution

On the Intellisync server open a web browser and browse to http://localhost/diag

Scroll down until you see a link for Outstanding locks:

A list of user accounts with locks on them will be displayed. Click on the option to Release.

The user will now be able to synchronise.